ISSUE: Cisco error "The application experienced an internal error

loading the SSL libraries (12157)"

FIX(ES):

Delete Temporary Internet Files

To do so:

1. Start Internet Explorer.

2. On the Tools menu, click Internet Options, and then click the General

tab.

3. Under Temporary Internet files, click Delete Cookies.

4. Click OK when you are prompted to confirm the deletion.

5. Click Delete Files.

6. Click OK when you are prompted to confirm the deletion.

7. Under History, click Clear History.

8. Click Yes when you are prompted to delete your history of visited Web

sites.

9. Click OK.

Configure the security settings for the Trusted sites zone in Internet Explorer.

To do so:

a: In Internet Explorer, on the Tools menu, click Internet Options, and

then click the Security tab.

b: Click Trusted sites, and then click Default Level.

c: Add the SSL Secured (128-Bit) Web site to the Trusted sites zone. To

do so, click Sites, type the URL of the site in the Add this Web site to

the zone box, click Add, click OK, and then click Apply.

Clear the Secure Sockets Layer (SSL) state and AutoComplete history.

To do so:

a: Click the Content tab.

b: Under Certificates, click Clear SSL State.

c: Click OK when you receive the message that the SSL cache was

successfully cleared.

d: Under Personal information, click AutoComplete.

e: Under Clear AutoComplete history, click Clear Forms. Click OK when

you are prompted to confirm the operation.

f: Click Clear Passwords. Click OK when you are prompted to clear all

previously saved passwords, and then click OK two more times.

Verify that Internet Explorer is configured to use SSL 2.0 and SSL

3.0.

To do so:

a: Click the Advanced tab.

b: In the Settings box, under Security, click to select the Use SSL 2.0

and Use SSL 3.0 check boxes (if they are not already selected), and then

click OK.

Verify that the Date and Time Settings on Your Computer Are Correct

To do so:

1. Click Start, and then click Control Panel.

2. Click Date, Time, Language, and Regional Options, and then click Date

and Time.

3. Click the Date & Time tab.

4. Make sure that the date and time settings are configured to use the

current date, time and year, and then click OK.

Verify that Your Computer Is Using 128-Bit Encryption

To do so:

1. In Internet Explorer, on the Help menu, click About Internet

Explorer.

2. The level of encryption on your computer appears next to the words

Cipher Strength. Verify that the Cipher Strength value appears as

128-bit.

3. Click OK.

Verify that the Microsoft Cryptographic Services Service Is Started

To do so:

1. Click Start, and then click Run.

2. In the Open box, type cmd, and then click OK.

3. At the command prompt, type net start cryptsvc, and then press ENTER.

4. Type exit to quit Command Prompt.

Re-register the following .dll files:

To do so:

1. Click Start, and then click Run.

2. In the Open box, type cmd, and then click OK.

3. At the command prompt, type the following lines and press ENTER after

each line:

regsvr32 softpub.dll

regsvr32 wintrust.dll

regsvr32 initpki.dll

regsvr32 dssenh.dll

regsvr32 rsaenh.dll

regsvr32 gpkcsp.dll

regsvr32 sccbase.dll

regsvr32 slbcsp.dll

regsvr32 cryptdlg.dll

4. Click OK when you receive the message that DllRegisterServer in

FileName succeeded.

5. Type exit to quit Command Prompt.